FREQUENTLY ASKED QUESTION

FREQUENTLY ASKED QUESTION

Of course! That is what we love to do and why we are here! We are glad to be able to help especially it helps to create a wonderful holiday experience for you while we keep helping to promote those service providers or attractions which are worthwhile to visit. What is more meaningful than this?

Travel means the driver and transport will be attended to your itinerary and journey program.

As long as a clear direction on where and when to meet or pick up is given to the driver. Thus, travel usually charged by daily rate (chartering for free and easy) and types of vehicles.

A Chartering for tour program example as below:

Day 1

8:00am - Pick up at Tampines Home and leaving Singapore

10:30am - Drop by Yong Peng for short break 12:30pm - Reach Malacca for Chicken Rice Ball

2:00pm - Visit 3D museum

3:30pm - High Tea at Melaka Raya, Rojak and Chendol

5:00pm - Visit Jonker Street 7:00pm - Dinner at Satay Celup store

8:30pm - Shopping at Mahkota Parade

10:30pm - Check in Hotel

Day 2

8:30am - Pick up at the Hotel and go for local Dim Sum for breakfast

10:00am - Heading to Melaka Down Town, visit A'Famosa, Museum and Red House

12:30pm - Pick up at A'Famosa Tower and heading to lunch at Nyonya Restaurant

2:00pm - Heading to San Shu Gong to buy souvenir and tidbits

3:00pm - Pick up at San Shu Gong and Back to Singapore

3:30pm - Enjoy local famous Coconut Milk Shake

4:30pm - Coffee Break at Yong Peng

6:30pm - Seafood dinner at Gelang Patah

7:30pm - Back to Singapore Home Transfer

 

Pick up at one location and drop off at one location, so called point to point transfer

Along the journey, a light meal and toilet break is appropriate. Thus, transfer usually charged by how far is the journey and types of vehicles.

A Point to Point Transfer example as below:

Singapore to KL one way transfer

11:00am - Pick up at Bedok Reservoir HDB Block no XXX and heading to Kuala Lumpur, Putra Jaya.

Estimate reaching time at around 3-4pm with light traffic conditions.

Note: Meal and toilet break is allowed at Yong Peng or Melacca Rest Area but additional charges will applied if need to stop by Malacca to shop for more than 1 hour for example

The quoted price includes.

a. Tolls and ERP charges

b. Fuel

c. Vehicle Insurance

d. Driver's meals, Driver's expenses

e. Vehicle parking fees

f. Driver's accommodation (for chartering for travel only)

 

Thus, it is important to provide as details as you could on your program or itinerary so that the driver can plan the journey in advance and could have a peace in mind while driving.

Important Note: MST Transport ensures all the vehicles and drivers have valid license to travel on the road. Types of vehicles and number of passengers which it could carry will be mentioned clearly on the official quotation.

For Car, Don't need, you just sit along with the journey.

For Coach or Bus or minibus, Yes, you should alight for the clearance procedures. The driver will be waiting at the checkpoint exit and kindly remember the vehicle plate number to avoid boarding the wrong vehicle.

At the entering country's checkpoint, you should bring down all your belongings for scanning and declaration purpose.

for Eg, Singapore to Malaysia, you should bring your luggage and belonging down for checking at Malaysia customer. Same applies at Singapore custom when you are returning from Malaysia to Singapore.

Step 1: Upon the un-official queries and quotation generation process. All details shall be communicated clearly which includes dates, timing, number of passengers, destination and detail activities or requests.

Step 2: An official quotation (example) will be sent to the customer. Around 20% to 50% (depending type of vehicle and service) out of the total fees shall be paid to book and reserve the driver and vehicles. This booking fee is not refundable.

Step 3: Once the booking fees is received. A confirmation note will be sent to the customer stated that the vehicle and driver is reserved for the journey. This will be communicated via a WhatsApp group or any electronic means of medias. A computer generated receipt will be issued as a proof that the driver and vehicle is successfully booked.

Step 4: Our booker will be communicate with you closely to tie the loose ends and ensure all details are well recorded and agreed.

Step 5: Driver and Vehicle's details will be sent to you 1 day before the trip. Customer shall pay the remaining 80% or 50% of the balance transportation fees to the driver or MST Transport during the trip completion.

For booking deposit fees payment:
1. Bank wire transfer
2. ATM transfer
3. Internet Banking transfer
4. Paypal (subject to additional 10% administration chargers)
5. Cash - pay it at our office
6. Cheque - mail it to our office

Balance fees payment:
1. Bank wire transfer, ATM transfer or Internet Banking transfer
2. Paypal (subject to additional 10% administration chargers)
3. Cash - Pay to our driver upon job completion
4. Cheque - mail it to our office

Singapore Branch
Name: MST TRANSPORT
DBS BANK LTD SINGAPORE
CURRENT ACCOUNT
ACC NO: 257-900201-6

DBS Bank Code: 7171
DBS Branch Code: 257
DBS Bank Swift Code: DBSSSGSG

Malaysia Branch
Name: MST TRANSPORT AGENCY
MAYBANK Berhad Malaysia
CURRENT ACCOUNT
ACC NO: 5550 50 117 796

Swift Code: MBBEMYKL

Yes, you may change especially for tour chartering for travel trip. We understand the plan for the trip would be changed due to many reasons. However, we do seek for your best understanding as all these changes shall make known to the driver ASAP.

The driver shall get enough rest along the journey, he shall dismiss the day by 10pm to ensure a safe driving journey.

As for point to point transfer trip, the changes are subjected to distance and schedule availability. The details shall be communicated and agreed upon before even you pay the booking fees. Make sure all details are listed clearly in the official quotation by MST Transport.

It depends on the holiday seasons and our booker would normally advise after checking our schedules

Typically, peak holiday seasons we required at least 2 months advance booking allowance period

Normal weekend we need at least 2 weeks advance booking allowance period

Kindly refer to the link below for controlled and prohibited Goods entering Singapore

https://www.customs.gov.sg/individuals/going-through-customs/arrival/prohibited-and-controlled-goods

 

Kindly refer to the link below for controlled and prohibited Goods entering Malaysia

http://www.customs.gov.my/en/tp/pages/tp_ie.aspx