Archives: FAQ

Of course! That is what we love to do and why we are here! We are glad to be able to help especially it helps to create a wonderful holiday experience for you while we keep helping to promote those service providers or attractions which are worthwhile to visit. What is more meaningful than this?

Chartering throughout means the driver and transport will be attended to your itinerary and journey program.

As long as a clear direction on where and when to meet or pick up is given to the driver. Thus, travel usually charged by daily rate (chartering for free and easy) and types of vehicles.

A Chartering throughout program example as below:

Day 1

9:00am – Pick up at Johor Bahru immigration customs

10:30am – Drop by Yong Peng for short break 12:30pm – Reach Malacca for Chicken Rice Ball

2:00pm – Visit 3D museum

3:30pm – High Tea at Melaka Raya, Rojak and Chendol

5:00pm – Visit Jonker Street 7:00pm – Dinner at Satay Celup store

8:30pm – Shopping at Mahkota Parade

10:30pm – Check in Hotel

Day 2

8:30am – Pick up at the Hotel and go for local Dim Sum for breakfast

10:00am – Heading to Melaka Down Town, visit A’Famosa, Museum and Red House

12:30pm – Pick up at A’Famosa Tower and heading to lunch at Nyonya Restaurant

2:00pm – Heading to San Shu Gong to buy souvenir and tidbits

3:00pm – Pick up at San Shu Gong and Back to Singapore

3:30pm – Enjoy local famous Coconut Milk Shake

4:30pm – Coffee Break at Yong Peng

6:30pm – Seafood dinner at Gelang Patah

7:30pm – Back to Singapore Home Transfer

 

Pick up at one location and drop off at one location, so called point to point transfer

Along the journey, a light meal and toilet break is appropriate. Thus, transfer usually charged by how far is the journey and types of vehicles.

A Point to Point Transfer example as below:

Johor Bahru Senai Airport to Kuala Lumpur one way transfer

11:00am – Pick up at Johor Bharu Senai Airport and heading to Kuala Lumpur, Putra Jaya.

Estimate reaching time at around 3-4pm with light traffic conditions.

Note: Meal and toilet break is allowed at Yong Peng or Melacca Rest Area but additional charges will applied if need to stop by Malacca to shop for more than 1 hour for example

The quoted price includes.

a. Tolls and ERP charges

b. Fuel

c. Driver’s meals, Driver’s expenses

d. Vehicle parking fees

e. Driver’s accommodation (for chartering throughout more than 1 day only)

 

Thus, it is important to provide as details as you could on your program or itinerary so that the driver can plan the journey in advance and could have a peace in mind while driving.

For Car or Limousine MPV, Don’t need, you just sit along with the journey, the vehicle will drive to the counter for immigration clearance.

For Coach or Bus, Yes, you should alight for the clearance procedures. The driver will be waiting at the checkpoint exit and kindly remember the vehicle plate number to avoid boarding the wrong vehicle.

At the entering country’s checkpoint, you should bring down all your belongings for scanning and declaration purpose.

for Eg, Singapore to Malaysia, you should bring your luggage and belonging down for checking at Malaysia customer. Same applies at Singapore custom when you are returning from Malaysia to Singapore.

Step 1: Upon the un-official queries and quotation generation process. All details shall be communicated clearly which includes dates, timing, number of passengers, destination and detail activities or requests.

Step 2: An official quotation (example) will be sent to the customer. Around 20% to 50% (depending type of vehicle and service) out of the total fees shall be paid to book and reserve the driver and vehicles. This booking fee is not refundable.

Step 3: Once the booking fees is received. A confirmation note will be sent to the customer stated that the vehicle and driver is reserved for the journey. This will be communicated via a WhatsApp group or any electronic means of medias. A computer generated receipt will be issued as a proof that the driver and vehicle is successfully booked.

Step 4: Our booker will be communicate with you closely to tie the loose ends and ensure all details are well recorded and agreed. Customer shall pay the remaining 80% or 50% of the balance transportation fees to New MST Transport Holiday before the trip base on the contract.

Step 5: Driver and Vehicle’s details will be sent to you 1 day before the trip.

For booking deposit fees payment:
1. Bank wire transfer
2. Internet Banking remittance transfer
3. Credit card online or Paypal (subject to additional 10% administration chargers)
4. Cash – pay it at our office
5. Cheque – mail it to our office

Balance fees payment:
1. Bank wire transfer
2. Credit card online or Paypal (subject to additional 10% administration chargers)
3. Cheque – mail it to our office

Malaysia Travel Agency
Name: NEW MST TRANSPORT HOLIDAY SDN BHD
MALAYAN BANKING BERHAD
CURRENT ACCOUNT
ACC NO: 5541 29 537 384
Swift Code: MBBEMYKL

Yes, you may change especially for tour chartering for chartering throughout trip. We understand the plan for the trip would be changed due to many reasons. However, we do seek for your best understanding as all these changes shall make known to the driver ASAP.

The driver shall get enough rest along the journey, he shall dismiss the day by 10pm to ensure a safe driving journey.

As for point to point transfer trip, the changes are subjected to distance and schedule availability. The details shall be communicated and agreed upon before even you pay the booking fees. Make sure all details are listed clearly in the official quotation by New MST Transport Holiday Sdn Bhd.

It depends on the holiday seasons and our booker would normally advise after checking our schedules

Typically, peak holiday seasons we required at least 2 months advance booking allowance period

Normal weekend we need at least 2 weeks advance booking allowance period

Kindly refer to the link below for controlled and prohibited Goods entering Singapore

https://www.customs.gov.sg/individuals/going-through-customs/arrival/prohibited-and-controlled-goods

 

Kindly refer to the link below for controlled and prohibited Goods entering Malaysia

http://www.customs.gov.my/en/tp/pages/tp_ie.aspx

Please refer to the link as below

https://www.ica.gov.sg/page.aspx?pageid=96